![]() WhatsApp chatbot messages can be sent in the form of direct and instant communication regarding purchase orders, tracking, and delivery information. Updates and information on products that users are interested in and their availability. Some examples of WhatsApp chatbot messages are listed below here. Businesses can also use WhatsApp notifications to send well-targeted and timely messages to delight their users. WhatsApp chatbot lets you connect with your customers in two main ways – solving customer questions and sending important updates. With the WhatsApp business chatbot running 24×7, your business remains accessible to customers worldwide, even outside operational hours. The WhatsApp business chatbot can take care of the commonly asked questions, while customer support agents can address complex issues which require human input. Make customer communications more secure due to end-to-end encryptionĪdditionally, WhatsApp chatbots offer the advantage of being accessible 24×7.Free up support personnel to solve more complex requests.Send contextual responses automatically.Support customers by responding to queries in real-time. ![]() Expand the company’s availability and reach.Effectively and instantly interact with clients. ![]() Not just that, you can send targeted notifications such as invoices, reminders, and other important updates to your customers.Ĭhatbot for WhatsApp Business is, in fact, an exciting feature that helps businesses in a lot of ways: With WhatsApp business solution, your customers just need to send a WhatsApp message for getting the support they need from you. Imagine the convenience your customers would enjoy if they wouldn’t have to undergo the painstaking process of reaching out to a helpline only to wait several minutes before getting to talk to a customer care executive. Chatbot on WhatsApp translates to enabling businesses of varying sizes to get the maximum out of this hugely popular communication platform by deploying virtual agents. When it comes to marketers and advertisers chasing customers to various platforms, WhatsApp tops the list, followed by other platforms like Facebook, Instagram, etc. It’s design sensibilities, and simplistic layout make it a huge hit across geographies. So why do we need yet another channel, you may ask?įor starters, WhatsApp, undoubtedly, is the world’s largest messaging platform with more than 450 million daily users. We are living in a time where we can find chatbots everywhere – in apps, on websites, and on Facebook pages. This not only helps you better engage with your customers, but it also enhances your customer experience and helps you retain customers in the long run.īENEFITS OF CHATBOT FOR WHATSAPP BUSINESS ![]() Using the service, you get to provide your customers with much-needed support on a platform they use most frequently. The primary advantage of a WhatsApp Bot is, in fact, the ease it offers in terms of interacting with business customers and managing their issues in real-time. These chatbots are configured to answer customers’ queries instantly on behalf of your business. It is essentially a software designed to have a conversation with humans over chat. Simply put, a chatbot on WhatsApp is a software program that runs on the WhatsApp platform and is powered by a defined set of rules or artificial intelligence, in some cases. SO WHAT EXACTLY IS A WHATSAPP BUSINESS CHATBOT? The application offers organizations the convenience of online business on WhatsApp by allowing them to connect with customers on the most widely-used messaging app. Launched as a beta test run of bots on the platform by WhatsApp Business, WhatsApp chatbots have more than 3 million users now. ![]() Chatbot for WhatsApp business means businesses of every size can now make use of virtual assistants to engage with customers on the world’s largest messaging platform. The company now offers the platform as a new model for businesses to help them engage with their customers from across the world. However, the feature that has created the most buzz in the industry is the company’s daring step towards the future – chatbots! Over the last couple of years, WhatsApp has launched a suite of new and exciting product features from end-to-end encryption to payment facility. Excellent design sensibilities, interface, and end-to-end encryption as focus areas, make WhatsApp the most popular messaging app. Being secure, fast, and highly intuitive to use, WhatsApp messenger has created a huge niche in the market for itself. One of the world’s most popular messaging apps, WhatsApp is used by more than 1.6 billion people on a monthly basis to stay connected with acquaintances and loved ones. ![]()
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